Frequently Asked Questions
Below are are selection of the most frequently asked questions that we are asked.
Billing & Payment
What payment methods do you accept?
We accept all major credits cards & PayPal. Should you wish to spread your purchase over three monthly payments we also offer Klarna at checkout.
Will the charge appear discreetly on my credit card statement?
Yes transactions will show with the reference FTP-UK.
Shipping & Delivery
Is my purchase discreet?
Yes all of our the products are sent out to you discreetly in brown paper packaging
How is my order shipped?
All parcels are sent using the Royal Mail tracked service. At checkout you can select 24 or 48 hour delivery.
Do you offer international shipping?
Not currently we only deliver to the United Kingdom. We will be adding European and International delivery options in the near future.
What is the estimated delivery time?
It depends on the postage method that you choose. We offer Royal Mail tracked 24 which will arrive within 1 -2 days depending on the time of your order. We also offer Royal Mail tracked 48 which can take 2 – 3 days depending on the time of day you place your order.
Can I track my order?
Yes you will receive dispatch notifications with details of the Royal Mail tracking number.
Product Information
How do I know which product is right for me?
It depends on what makes you feel good, You need to explore this, maybe buy a few different products and see what makes you feel good. We try to include as much product information as possible to help you select the correct item.
Is it necessary to use lubricant with the toys?
Using lubricant is a personal preference, water based lubricant is recommended when using anal toys especially when using silicone toys as silicone lubricant does not work well with silicone toys.
Returns & Refunds
What is your return policy?
If the goods are faulty and have not been used then then may be returned. For more detail please see out returns policy which is located in the footer section of the website on all pages.
How do I return a product?
Full details can be found in our returns policy, including returns address and detailed information regarding returns.
Do you offer refunds?
Yes full details are in our returns policy.
Account Management
How do I create an account?
We do not currently offer that option.
Privacy
Is my personal information safe?
Yes please see our Privacy policy fro more details.
Do you share my information with third parties?
No we don’t share your information with third parties.
Safety and Care
How do I clean my toys?
Rinse your toy with warm water & wipe away any surface dirt using liquid soap. We also sell antibacterial wipes which can be used depending on the material of the product. See the specific product guidelines for more details.
How should I store my toys?
Toys should be clean and dry before being put away, storage should be in a discreet place.
Miscellaneous
Are batteries included?
Yes batteries can be provided if required. Details are available when selecting your product and adding it to the basket.
Do you have any discounts or promotions?
Yes we offer regular discounts and offers. Please keep an look on on our website for more details. Also please to sign up for our mailing list where you will also receive a discount offer for joining, and will also be sent information regarding discounts and promotions.